Terms of Use for This Website
Users of this website agree that access to and use of this website are subject to the following terms and conditions contained within and other applicable laws. If you do not agree to our terms and conditions, please do not use this website.
RETURNS
If you buy a product from us and have not used or opened it, you have 14 days from the purchase date to return it for a refund (minus shipping). If 14 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange. Eligibility for a return requires that the items must be unused and in the same condition that it was received. It must also be in the original packaging. Prior authorization is required on all returns or exchanges in advance. Do not send items back without talking with us beforehand.
EXCHANGES
We will replace or exchange any items that are defective or damaged. Email us at info@mutiny.store or message us on our inbox chat to arrange this.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING FOR RETURNS
In order to return your product(s) after authorization, please email us for the address. Responsibilities for shipping costs fall on you and previously paid shipping costs on your order are non-refundable. Any return labels we issue will be deducted from your refund. We cannot issue return labels for countries outside of the USA due to the limitations of Shopify our e-commerce platform.
Products need to be returned in the original packaging or equivalent when shipping back to MUTINY for returns. Products need to be shipped with bubble wrap or equivalent packing when returning. Any damage to return items we receive will be reflected in your return amount.
The time you receive an exchanged product will vary based on your country and method of shipping selected.
If you are shipping items over $100, we ask that you insure the shipment.
Please research your needs, read all product descriptions in their entirety and always feel free to ask as many questions you have before purchasing with us via email ( info@mutiny.store ) or our chat.
Limitation of Liability
Mutiny, LLC is not liable for any damages that result from the use of or misuse of our products. Please do not modify our products, attempt to repair our products, or use our products unless they meet your specifications.
Canadian Orders
Canadian orders require the buyer (you) to pay any duties, taxes, tariffs, or customs fees that might arise from your order. Mutiny, LLC will not pay these charges so be willing to accept and pay these charges or do not order from us. Shipping charges do not include any applicable import charges. UPS CANADA STANDARD does not include the brokerage charges and additional brokerage charges will be due if you do not have a broker on file with UPS.
Payment
Credit cards and PayPal will be automatically charged at the time of purchase and checkout. Mutiny™ does not hold or store credit card information. We cannot charge your card on our end. If any error is made while paying with a credit card or PayPal we will notify you via email within one business day (except on US holidays).
Shipping Costs
We ship via UPS and DHL. If you have a UPS shipping account and prefer to use it, reach out in advance or we can refund your shipping if an order is already placed.
Delivered Items and Package Theft
Mutiny, LLC will not be held liable for stolen packages that have been confirmed delivery. By ordering on the Mutiny website, customers acknowledge and hold harmless, Mutiny, LLC from any claims of theft after confirmed delivery. We encourage you to contact your building manager as well as law enforcement for the recovery of your package(s).
Order Fulfillment
Orders typically ship M-F excluding major US holidays. Backorder items typically have a two-week wait time.
Order Refusal
Mutiny, LLC reserves the right to refuse or cancel any orders for the product(s) listed at the incorrect price or incorrectly described. Mutiny, LLC. reserves the right to refuse or cancel any orders regardless of whether the order has been confirmed and payment made. If charged, Mutiny, LLC will process the refund within the next business day or less. The refund status is dependent on the payment service provider and Mutiny, LLC will not be subject to or liable to wait times for processing the return.
Notices
We do not share your information with anyone outside of UPS, USPS and DHL shipping to fulfill orders. We do not sell, market, or mine your information. Mutiny, LLC will e-mail you for any order placed, order status, order fulfillment, order cancellations, refunds, etc. By using our site, you are agreeing and authorizing Mutiny, LLC to contact you.
Indemnification
You agree to indemnify, defend, and hold harmless Mutiny, LLC, its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account(s) or networked device(s).
Mutiny, LLC
Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to www.mutiny.store, and Mutiny, LLC and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to Mutiny, LLC include www.mutiny.store and MUTINY, LLC. The MUTINY, LLC. website is an eCommerce site. By using the MUTINY, LLC. website, you consent to the data practices described in this statement.
Collection of your Personal Information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you concerning services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Sharing Information with Third Parties
MUTINY, LLC. does not sell, rent or lease its customer lists to third parties.
MUTINY, LLC. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MUTINY, LLC, and they are required to maintain the confidentiality of your information.
MUTINY, LLC. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on MUTINY, LLC. or the site; (b) protect and defend the rights or property of MUTINY, LLC.; and/or (c) act under exigent circumstances to protect the personal safety of users of MUTINY, LLC, or the public.
Tracking User Behavior
MUTINY, LLC. may keep track of the websites and pages our users visit within MUTINY, LLC., to determine what MUTINY, LLC. services are the most popular. This data is used to deliver customized content and advertising within MUTINY, LLC. to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by MUTINY, LLC. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the MUTINY, LLC. website.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
MUTINY, LLC. secures your personal information from unauthorized access, use, or disclosure. MUTINY, LLC. uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted under federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
MUTINY, LLC. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, MUTINY, LLC. may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from MUTINY, LLC., you may opt-out of such communications by emailing us at info@mutiny.store.
Changes to this Statement
MUTINY, LLC. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
MUTINY, LLC. welcomes your questions or comments regarding this Statement of Privacy. If you believe that MUTINY, LLC. has not adhered to this Statement, please contact MUTINY, LLC. at:
Email Address: info@mutiny.store
Effective as of April 01, 2021